General conditions of the Botanical House
The general conditions and the rules of procedure form a whole forming an integral part of the accommodation contract and whose acceptance is compulsory before the conclusion of the sale. The reservation request entails adherence to these provisions and their complete and unreserved acceptance.
We are counting on you to respect these few basic rules of knowing how to live and knowing how to be.
In the event of non-compliance, we reserve the right to shorten your stay and, if necessary, invoice you for it in full.
Have a good stay !
Rules of procedure
We are counting on your collaboration to
• Avoid leaving the lighting on unnecessarily.
• Favor reasonable use of water consumption.
• Allow the proper functioning of the individual sanitation system by throwing nothing in the toilet other than toilet paper, other waste having a bin provided for this purpose.
• Avoid mixing used towels with unused towels.
The host has the freedom not to receive customers whose dress is indecent and neglected, and whose behavior is noisy, incorrect, alcoholic, contrary to morality and public order. Anyone wishing to stay at the guest house is required to make known their identity and that of the people accompanying them.
The guest house is not a place freely open to the public, and there may also be other travelers under the same roof: this is why we invite you to take advantage of all the places of life at your disposal in the conviviality and the respect of the intimacy of each one.
In the same spirit, we ask you not to be intoxicated on our site. We reserve the right to shorten your stay if this should not be respected and you will be charged in full.
Arrivals and Departures
In order to be able to welcome you in the best possible conditions, we welcome you between 5:00 p.m. and 9:00 p.m. on the day of your arrival (however, it is essential that you inform us the day before of the approximate time of your arrival). Late or early arrivals are subject to prior agreement. The nightly rental ends at 11:00 a.m., the keys must be returned at 11:00 a.m. If the keys are not returned at the time indicated, €10 will be charged per hour late. The rented rooms are kept for 6 hours following the date and time of arrival (5:00 p.m. to 9:00 p.m.). After this period, the rental ceases to be retained and the amount paid remains with the guest house. The balance of the stay must be paid at the guest house.
The customer may not introduce into the room third parties not known to the hotelier, unless authorized by the latter. Similarly, the customer cannot rent a room for a number of people greater than that provided for by the regulations in force.
The client can keep his room key with him. However, he must not entrust it to a third party and must be returned on the day of departure. In case of non-return, the guest house will charge 150€ and debit the amount from the customer's credit card.
The customer must use the thing rented as a good father. The rooms made available to our customers are checked, functional and in good condition. Children are the sole responsibility of the client. It is forbidden to run or shout in the establishment, day or night. In the event of a problem, the customer will have to engage his civil liability.
Respect for the places of hygiene and safety rules Prohibitions
A decent attitude, full of restraint and discretion is essential in order to respect the serenity of the place. It is forbidden to introduce glass objects, to consume alcoholic beverages, illicit substances, and to smoke.
Noise, even during the day, is prohibited. The client causing disorder or scandal in any form, will be asked to leave the guest house immediately and without refund. In the interest of the tranquility of the establishment, all noise must stop between 10:00 p.m. and 8:00 a.m. For the respect and rest of other customers, be careful not to slam the doors, do not use high heels on the stairs or make too much noise, particularly between 10:00 p.m. and 8:00 a.m. _cc781905- 5cde-3194-bb3b-136bad5cf58d_
For security reasons and for the respect of everyone, it is strictly forbidden to smoke throughout the house.
Any breach of health and safety instructions will result in the eviction without notice of any person whose behavior goes against these rules.
The kitchen and the dining room are not left at the free disposal of the guests. Please note that breakfast is taken in the dining room or on the terrace and that other meals cannot be taken on site.
Likewise, it is forbidden to cook in the rooms, to take meals there or to bring drinks there, as well as to do your laundry there. It is also forbidden to store food in the room.
Small restaurants for all budgets are accessible in 10 min on foot.
Before any service, make sure that your state of health allows it. During the stay, cleaning will not be done in the room. The host cannot be held responsible, in the event of contamination during the stay of the occupant, being unable to verify whether the barrier measures, outside the establishment, are respected by the occupant. The host undertakes to put in place and respect the barrier measures as specified on the site https://www.gouvernement.fr/info-coronavirus, section "health instructions".
Animals are not accepted, except guide dogs for the blind and service dogs by prior agreement.
Valuables (jewellery, means of payment, etc.) must not be left in the rooms or in parked vehicles.
Terms of Sales
Article 1 / Duration of stay
The client signatory to this contract concluded for a fixed period may not under any circumstances claim any right to remain in the premises.
Article 2 / Reservation formalities
For reservations made directly (excluding platforms), after receipt of your reservation, we will send you a written confirmation by e-mail and invite you to pay within a maximum of two weeks (but more quickly if it is a a reservation made with less notice) a deposit.
The reservation becomes effective when the customer has sent the owner a deposit of 50% of the total amount of the price of the stay. The balance is to be paid upon your arrival.
By paying the deposit, you confirm your full agreement with the general conditions specified below. Please note that without the payment of the deposit within the time limit, the reservation is not confirmed and that, consequently, we reserve the right to recover the rooms.
Conditions for refunding this deposit:
– cancellation more than 7 working days before your arrival: full refund of your deposit
– cancellation less than 7 working days before your arrival: no refund
If you book more than one night, the deposit will cover your entire stay.
In the event of early departure during the stay, full payment of the reserved service.
If the reservation is for only one night, this reservation becomes effective when the customer has sent the owner 100%, i.e. the full payment for the stay.
We can, if you wish, issue you an invoice. Please ask for it before your arrival.
The methods of payment accepted are: Cash (Euros), bank check – bank domiciled in France (to the order of La maison paysage, bank transfer (exclusively in €), CB and holiday vouchers._cc781905-5cde-3194-bb3b- 136bad5cf58d_
Checks received will be cashed 7 days before arrival.
Article 3 / Cancellation insurance
We draw your attention to the fact that no cancellation insurance is included in our prices. It is therefore strongly recommended to subscribe to one.
Article 4 / Arrival time
The customer must arrive on the day specified when booking, at the earliest at 5:00 p.m. (time of availability of the rooms and handing over of the keys) and, at the latest, at 9:00 p.m. The customer must notify you by telephone if, by force of circumstance, he is forced to arrive after this time slot (on 06 15 40 97 73). No arrival will be possible after 10:30 p.m.
Article 5 / Departure time
Check-out time is 11 a.m. at the latest.
Article 6 / Theft, damage and damage
The rooms having been decorated and furnished with passion by the owner, it is requested to respect the objects made available. Any disappearance of an undeclared object will be invoiced to the customer afterwards, at its replacement value.
The customer agrees to return the rooms in perfect condition at the end of the stay and to systematically declare - and to assume financially - any damage for which he would be responsible.
Guests' attention is drawn to the fact that minors living on the property are placed under the sole and entire responsibility of their parents or persons having authority over them.
The Botanical House will not accept any responsibility in the event of loss, theft and/or damage or injury caused to property and/or persons on the property, whatever the cause.
Any neighborhood noise linked to the behavior of a person, may lead the hotelier to invite the latter to leave the establishment without it being necessary to carry out acoustic measurements, since the noise generated is likely to affect the tranquility of customers (art. R.1334-30 and R; 1334-31 of the Public Health Code). A bed and breakfast is a place of rest.
In accordance with decree n°2006-1386 of November 15, 2006 setting the conditions for the application of the ban on smoking in places assigned to collective use, smoking exposes you to an additional billing of €90 or to legal proceedings. Any untimely triggering of the fire alarm for non-compliance with this provision will be charged €150 for the cost of restoring the fire safety system to service.
In case of damage, the guest house reserves the right to charge the customer the cost of repair or replacement. It is the same for any violation noted after the departure of the customer, the amount of compensation will be debited from the customer's card. The host may demand in the event of voluntary or involuntary damage to materials, objects, furniture belonging to the guest house, full reimbursement with a penalty and damages of €1,000 to €2,000. The guest house may require in the event of flooding or water damage, voluntary or involuntary, full reimbursement of the damage caused. In case of damage in other rooms, the reimbursement of the nights of the other customers will be required. The guest house may require a cleaning fee of €60 if the room is left in a state that will be deemed unsuitable. In the event of deterioration of the bedding, box spring, the guest house will require reimbursement of the damage with a minimum flat rate of €1,500 for repairs and for the inability to re-let the rooms. In general, the customer will have to pay the damage caused directly to the guest house. He can appeal to his insurance (if he wishes to be reimbursed) for all the voluntary or involuntary damage he will cause during his stay. Any damage or nuisance caused voluntarily or involuntarily must be paid for by the person who booked the room. Failure to comply with the regulations, safety and hygiene rules, and damage or negligence which could lead to direct or indirect damage to equipment, people or future services, engage your responsibility and will be invoiced. You are responsible for your physical conditions of access and we decline all responsibility in the case of effects resulting from the services. If you suffer from health problems (circulatory, cardiac, respiratory, allergies, asthma, etc.) or if you are pregnant, please let us know. We decline all responsibility in the event of physical damage or material damage, loss or alteration of jewellery, cameras, telephone...
The Botanical House certifies that it is covered by insurance covering its Professional Civil Liability arising from its bed and breakfast activity.
Article 7 / Data Protection Act
In application of the law 78-17, known as data processing and freedoms, the customers are informed that their reservation is the subject of a computerized nominative treatment. Users have the right to access and rectify the data entered. It is specified that this information is not communicated to third parties. The guest house offers wifi internet access. The user client undertakes that the computer resources made available to him will not be used in any way for the purposes of reproduction, representation, making available or communication to the public of works or objects protected by a copyright, by a neighboring right such as texts, photographic images, audiovisual musical works, software and video games, without the authorization of the holders of the rights provided for in Books I and II of the Intellectual Property Code when this authorization is required. For the safety of property and people, the establishment is placed under video recording surveillance. Only the cases provided for by law authorize the provision of images.
Article 8: Rates
The prices communicated are prices including VAT (all charges included) in euros (€), excluding tourist taxes. These are the prices for reservations made directly with La Maison Botanique without intermediary.
Our rates and offers are subject to availability at the time of booking and may not be renewed for subsequent bookings.
The atmospheres of the house changing frequently, the photos available on the site https://www.lamaisonbotanique.com/, on intermediary platforms and on social networks are non-contractual.
Article 9 Terms of payment
Article 9 Tourist tax
The tourist tax is a local tax that the customer must pay to the owner who then pays it to the Municipality of Castillon la Bataille._cc781905-5cde-3194- bb3b-136bad5cf58d_
In accordance with article L 2333-29 and following of the General Code of Territorial Communities, the tourist tax is due per night (per night per adult) from January 1 to December 31 inclusive.
Le tarif pour l'année 2023 est de 0.44€ par nuit et par adulte .
: Acceptance of the rules and general conditions of sale
The rules of the guest house apply to all reservations. Any stay entails the acceptance of the special conditions and the internal regulations of the hotel. Failure to comply with the above provisions will result in the immediate termination of the contract and financial penalties will be applied. In the event of non-compliance with the internal rules of the guest house, the customer will be asked to leave the hotel without being able to demand any refund.
Article 9: Applicable law
These General Conditions of Sale are governed by French law. This is the case for the rules of substance as well as for the rules of form. Disputes will fall under the exclusive jurisdiction of the French courts.
IN THE EVENT OF NON-COMPLIANCE BY THE CUSTOMER WITH ONE OF THESE CONDITIONS, THE HOTEL OPERATOR WILL BE OBLIGATED TO INVITE THE CUSTOMER TO LEAVE THE ESTABLISHMENT IMMEDIATELY, WITHOUT ANY COMPENSATION. THE CALL TO THE POLICE FORCES WILL BE IMMEDIATE IN CASE OF THREATS OR STATE OF MANIFESTE DRUNK